Frequently Asked Questions
Everything you need to know about shopping with Shop Cincinnati Zoo
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return policy for most unused and unworn items in their original packaging. Please note that certain custom-made or perishable goods may be excluded from returns.
Do you ship internationally?
Currently, we only ship to addresses within the United States and Canada. We are looking into expanding our shipping options to more international locations in the near future.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products sustainably sourced?
Yes, we prioritize working with vendors who follow ethical manufacturing practices and use eco-friendly materials whenever possible to support our mission of conservation.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can request a change or cancellation within 1 hour of placement by contacting our customer support team.